How to fix a malfunctioning fingerprint scanner on Pixel phone?

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Sep 04, 2023

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How to fix a malfunctioning fingerprint scanner on Pixel phone?

If the fingerprint scanner on your Google Pixel phone is malfunctioning or not working correctly, you can try several troubleshooting steps to resolve the issue. Here’s a step-by-step guide:

  1. Clean the Fingerprint Sensor
    Start by ensuring that the fingerprint sensor is clean and free from any dirt, oil, or residue. Gently wipe the sensor with a clean, soft cloth.
  2. Restart Your Phone
    Sometimes, a simple restart can help resolve minor issues with hardware components. Restart your Pixel phone and check if the fingerprint scanner works afterward.
  3. Check for Software Updates
    Ensure that your phone’s operating system and apps are up-to-date. Outdated software can sometimes cause compatibility issues with the fingerprint sensor. To check for updates, go to **Settings > System > Software update.
  4. Re-Register Your Fingerprint
    Sometimes, re-registering your fingerprint can resolve accuracy or recognition problems. To do this, go to <Settings > Security > Pixel Imprint (or Fingerprint), and delete your existing fingerprint data. Then, follow the on-screen instructions to set up your fingerprint again
  5. Remove Screen Protector or Case
    If you’re using a screen protector or a phone case that covers the fingerprint sensor, it may interfere with its functionality. Try removing any additional accessories and see if the sensor works without them.
  6. Safe Mode Test
    Boot your phone into Safe Mode to determine if a third-party app is causing the issue. In Safe Mode, only pre-installed system apps will run. If the fingerprint scanner works in Safe Mode, a third-party app may be the culprit. Restart your phone to exit Safe Mode, and consider uninstalling recently installed or suspicious apps.
  7. Clear Cache Partition (Advanced)
    If the issue persists, you can try clearing the cache partition. This process may vary slightly depending on your Pixel model, but generally, you can access recovery mode by turning off your phone, then holding down specific button combinations (e.g., Power + Volume Down) while turning it on. From there, you can navigate to “Wipe cache partition” using the volume buttons and confirm with the power button. This action will clear temporary system files, which can sometimes resolve hardware-related issues.
  8. Contact Support
    If none of the above steps resolve the issue, and your phone is still under warranty, it’s best to contact Google Pixel’s customer support or contact Reapirmypixel for further assistance.  There may be a hardware problem that requires professional repair or replacement. We help you to connect with a google repair factory!

Always remember to back up your data before attempting any troubleshooting steps that involve data deletion or a factory reset.

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