Privacy Policy

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Privacy Policy

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Privacy Policy

Scope

PRD is pleased to welcome you. PRD delivers its services to you subject to the terms and conditions listed below. Before signing the Job sheet, you must read and accept all of the terms and conditions in this Terms of Agreement (“TA”) and the associated Privacy Policy. We highly advise you to access and read the linked material while reading this TA, since it is included in and hereby constitutes part of this TA. When this TA is accepted, it becomes effective. The use of any service functionality indicates acceptance of this TA. If this TA contradicts any other agreements, the TA will take precedence for the purposes of service usage.

You may not use the service in any manner if you do not agree to be governed by this TA and the Privacy Policy. To examine the most recent version of the Terms of Service, please visit https://www.pixelservice.in/privacy-policy/. We retain the right, at our sole discretion, to amend or otherwise modify the TA at any time and without prior notice, and your continuing access or use of this service indicates your acceptance of the updated or modified TA.

 

Services

PRD will repair/replace/restore/maintain the equipment to its original function as specified on this Job sheet, but not restricted to manufacturer requirements. In order to use the service, you may be required to provide some information, including but not limited to your personal details, such as your address, email ID, phone number, password, or device pattern. The extent of the service given by PRD will be either repairer/aggregator or facilitator, depending on every individual case. PRD is a service provider that acts as an independent aggregator. All product names, logos, and brands are registered trademarks of their respective owners. It in no way implies brand approval or endorsement.

Diagnose

A liquid-damaged/tampered/software-corrupted set may become completely dead during the repair procedure. Such failures will not be the responsibility of the service center. In rare cases without compulsion, the device may not be delivered in the same condition as it was submitted.

 

Estimation

The estimation may vary for each product/brand based on the complexity, basis of information provided by the customer, failure of spares. The customer has to approve Estimate within 3-5 business days( varies from brand to brand) after intimation from the centre. The customer needs to collect his unit within 10 working days after written intimation from the centre. Revised estimation can be shared, which may occur during actual repair/configuration of the device and may change for various products/brands dependent on the complexity of the failure of the spares/unit. PRD can only complete a device’s repair so that there are no additional difficulties. According to brand regulations, we do not conduct partial repairs since the device will not be able to pass quality tests after repairs.

Repair Time

PRD will begin performing the repair works you have allocated to us within a reasonable time frame. Unless a binding date has been explicitly stated, completion deadlines for which you have been told are non-binding. Within the context of reasonable planning, DR will carry out repair services in a timely manner. Service Centre/Repair Centre is not liable for any delays, nonperformance, failure or non-delivery of the products due to contingencies arising from any force majeure, Pandemic, scarcity of materials, acts of God, storm, earthquake, accident, strikes, lockout, industrial dispute, labour trouble, transportation embargo, imminence or the existence of any state emergency, war, warlike sanctions or any measure taken by the government like Lockdown etc. which renders it impossible or impractical for service centre/ repair centre to perform supply, service or deliver the product to the customer.

Charges & Payment

The cost of repairing the device will be communicated to the customer through phone/email based on the diagnosis. A payment link will be sent to the consumer in order for them to make a payment. Minimum Inspection/ Estimation as applicable for respective Products should be paid if the unit is Collected without repair or it is unrepairable. Handling Charges applicable for warranty devices. Charges may vary from model to model Brand to Brand.

In the event of an exception at the sole discretion of the company, a refund of the paid amount to the service centre will be processed if the phone is not repairable after deduction of the respective brands’ Minimum Inspection charges. Delivery of repaired products will be made only against payment in the form of Cash/Card or through the payment link provided.

Warranty

Products that meet standard manufacture warranty criteria as defined by the manufacturer will only be eligible for warranty repairs. The company is not responsible for providing a warranty for customer-induced defects, damaged products, or products that do not meet warranty criteria.

Product warranty is subject to confirmation upon physical inspection of the device, and the cost of repairs for reported defects is subject to the appropriate technical verification (not obligatory in front of the user) of the unit. Proof of purchase should be submitted at the time of handing over the products for repair otherwise. It will be treated as Out of Warranty the cost of repair will have to be paid by the customer prior to receiving the goods. Products serviced by an unauthorised service provider will be treated as out of warranty and the company does not guarantee the performance of the products if repaired at the service centre. Software Installation charges are 1(one) time repair and do not carry any warranty. Non-warranty devices fixed by the centre are covered by a 30-day parts guarantee and a 90-day service warranty from the date of delivery for the same part that was replaced or repaired. Failure of other spares will result in the appropriate costs.

Delivery & Pickup

The original receipt must be returned at the time of delivery. If the original receipt is not presented, the goods will not be delivered. If the original receipt is not returned, the company will, in its sole discretion, prescribe the papers required to deliver the product. The customer must provide the required documentation to establish ownership of the product and take delivery. If the customer does not take delivery within 45 (forty-five) days of the date of communication of service completion, the company reserves the right to dispose of the products at its discretion in whatever manner it deems fit and proper, against which the customer will have no claim of any kind or nature.

The service centre is not responsible for any damages/malfunctions that occur after the item is delivered un-repaired. The customer must inspect the condition of the item upon delivery, whereas the repaired device is covered by the guarantee mentioned previously.

Data & Privacy

By using this service and providing your personal contact information, you confirm that you are interested in availing of and purchasing the services that you have chosen. You agree that DR may contact you electronically or by phone to ascertain your interest in the selected products and services and to meet your demand. You also accept that DR retains the right to make your information accessible to its affiliates and partners and that the affiliates and partners may contact you for information and sales through email, phone, and/or SMS. You consent to receive promotional information and/or special offers from DR by phone, email, text message, Whats app or through any other digital medium.

We respect individual privacy & thus do not undertake data backup. Please ensure to take data backup & completely erase the data before submitting the handset for repairs. The company will not be responsible for the loss or destruction of data during the service/software upgrade or software update. DR and brands may keep data relevant to the processing of this job sheet. The diagnostic report will include all device information. Other customer user information will not be collected.

E-Waste

Defective spares will be returned to the repair centre for disposal of Ewaste. If any consumers require faulty components, please make the request while submitting the device. As part of limiting hazardous elements that affect the environment, the brand retains the right to dispose of e-waste through responsible producer take back channels. In lieu, the company can refuse to return faulty components to customers.

Miscellaneous

Disputes against this work order are subject to the jurisdiction of the Thane Courts only The above terms and conditions supersedes and terminates all prior representations, discussions, undertakings, communication relating to the services, written or oral until and unless otherwise agreed in writing by the service centre or repair centre. By accepting the Job sheet, It is deemed that the customer agrees to all terms and conditions mentioned in the job sheet regardless it has been endorsed or not. If any of these TA provisions is found to be fully or substantially invalid or violated, the legality of the remaining clauses or parts thereof is unaffected. DR may alter these TA at any time and in its sole discretion, with or without notice to You. Any such change will take effect soon after it is made public. A Customer’s continuing use of DR services following any such modification implies acceptance of such adjustment.

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